Frequently Asked Questions
Everything you need to know about Trackedock waybill tracking, customs milestones, and freight shipping protocols.
Tracking & Waypoint Milestones
How frequently is tracking information updated?
Trackedock updates waypoint milestones in real time as physical barcode or RFID scans take place at port gates, airport tarmac loaders, and regional sortation facilities. In addition, our automated daily tracking engine advances intermediate port updates so you have continuous visibility on your cargo's progress.
Can I share my tracking link with the consignee or customer?
Yes! Trackedock carries your consignment code directly in the URL (for example: trackedock.com/track/TDKXXXXXXXXX). You can click the "Copy URL" button on the tracking page to share the direct link via email, SMS, or WhatsApp.
What does "In Transit" or "Processed through Sort Facility" mean?
"Processed through Sort Facility" indicates that the consignment has been unloaded, scanned, and placed into a container or feeder truck for the next international transit corridor. "In Transit" means the package is actively travelling via air freighter, maritime vessel, or overland truck toward the next gateway hub.
Customs Clearance & Action Required
Why does my shipment show "Action Required" or a Pause notice?
A pause notice indicates that customs authorities, port inspection officers, or insurance compliance require documentation clearance, tariff settlement, or consignee verification before releasing the cargo to the next route segment. Review the specific message in the red alert box on your tracking page or reach out to our 24/7 port helpdesk.
Who is responsible for international import duties and taxes?
Responsibility depends on the agreed Incoterms (e.g. DDP vs DAP). Under Delivered Duty Paid (DDP), the consignor handles import duties. Under Delivered at Place (DAP), local value-added taxes (VAT) and customs clearance fees are the responsibility of the consignee upon port arrival.
Volumetric Weight & Shipping Rates
How is billable volumetric weight calculated?
International carriers assess freight charges based on whichever is greater: actual scale weight or dimensional (volumetric) weight. Under standard IATA rules, the volumetric weight is determined by multiplying (Length × Width × Height in centimeters) and dividing by 5,000. You can test this using our Rate Calculator.
Do you offer full container maritime bookings for business accounts?
Yes. Trackedock provides both spot and annual contract bookings for 20ft and 40ft standard dry containers, high cubes, and refrigerated reefer units with guaranteed slot protection across trans-Pacific and Asia-Europe sea lanes.
Have a Specific Consignment Question?
Our operations coordinators are available 24/7 across New York, Rotterdam, Dubai, and Singapore to assist with cargo clearances.
Contact Port Operations